How an Answering Service Can Benefit Your Trades Business

Feb 10
Sharron Lawson

Handling phone calls is one of the trickiest aspects of running a small business in a hands-on trade like plumbing or construction. When you're out on a site, answering your cell phone will often be inconvenient, unsafe or even physically impossible. At the same time, these calls are the lifeblood of your business. Many will be from prospective customers, who're much more likely to call one of your competitors than to leave a voicemail.

 

That's where an answering service can step in to provide you with crucial support. Having a remote receptionist is a valued resource that helps you connect with customers. Instead of getting a voicemail, your customers will talk to a knowledgeable, professional Canadian agent. While you're busy, we can answer questions, transfer calls, and schedule appointments. This service provides peace of mind while boosting your productivity and helping you capture new business. Here are some of the unique benefits of using an answering service to run a trade business.

  • Schedule Estimates and Showings: This is one of the most important aspects of an appointment-based business. Our trained, high-quality live agents will follow your call-handling instructions and provide a superior customer support experience throughout the scheduling process.
  • Lead Qualification: Our friendly agents can gather essential information about the prospect to ensure that the call is valid, located in the right geographic area and generally relevant to your business. It's another step in helping you be more efficient and make the best use of your time.
  • Employee Check-In: Our answering service can handle employee check-ins, ensuring that everyone is at the right place, at the right time. This is the simplest way to coordinate multiple employees and ensure your business operates as smoothly as possible.
  • Communicate Accurate Information: Depending on the situation, the agent can transfer the call, patch the call, or take a message and forward detailed call information via e-mail and SMS.

Contact us to learn more about how Property Answer can help you capture new business, work more efficiently and deliver a better experience for customers.