How a Property Management Company Can Benefit from an Answering Service

Jan 24
Sharron Lawson

Managing rental properties can be profitable work, but the demands from tenants and the community can be challenging to keep up with. Whether it is a complaint or request, every resident wants high-quality, efficient service. By hiring a property management answering service, you can be certain every call gets answered efficiently.


Running a property management firm not only requires keeping your properties well-maintained, it also means you maintain a great reputation in the community to attract and retain high-quality, reliable tenants. If your residents run into issues like a leaky faucet or a smoke alarm that just won’t turn off, they want to be able to pick up the phone and speak with someone about their concern, no matter what time of day or night.

If your company takes too long to respond or return messages, your renters can get frustrated. Keep renters satisfied and you can count on quality word-of-mouth about your commitment to satisfying tenants and making issues right quickly. When your tenants are happy, you’ll be able to fill units faster, maintain competitive market rates, and position yourself as a quality property management company to potential tenants and business partners.

Beyond the importance of keeping tenants happy, it’s also critical to keep all your properties and tenants safe. If an emergency occurs in one of your units, your renters shouldn’t have to wait until 9:00 the next morning to get help.

Create a standard emergency protocol for all tenants that includes calling 911 or other emergency services. Opting to partner with a property management answering service gives you another avenue that renters must contact to call to report their non-emergencies. A call service can help triage those late-night calls to loop you or your management staff in when an urgent response is needed.

An answering service for property managers can also make for a much smoother workflow when renters call to report maintenance issues. Use a property management answering service to compile service requests, then schedule work orders with your maintenance team for follow-up. The service can also help you run the influx of calls when you list an available unit. You’ll be able to reach back out to potential tenants, who have already been informed in the process your firm uses.

From maintenance to rental inquiries to billing concerns, a property management answering service just makes sense.