Finding the Right Property Answering Service for You

Feb 13
Sharron Lawson

When choosing an answering service, there are things to consider before signing a contract. As you’re trusting another firm to represent your business, you need to make sure that you’ve chosen the right fit, or risk losing an investment, or reputation due to poor customer service.


Here are 5 things you should ask before selecting an answering service:

Are They Within Your Price Budget?
Having a clear understanding of what your budget is and finding something that fits that is key. Ask yourself:

  • Do they have a trial period?
  • Do they have any deals going?
  • Are they on the low end of the budget? The high end?

What Is Their Current Level of Customer Satisfaction?
Obviously looking at their awards is ideal, but what if a company is only a few years old? Looking at their customer satisfaction may give you a good understanding of whether they are successful at what they do.

Do They Offer What You Need?
Before looking at answering services, know your business needs. These may change. Some things to consider, are if they offer:

  • 24/7/365 answering?
  • Appointment scheduling? On call scheduling?
  • Emergency call triaging?
  • Maintenance call handling?

Property Answer can meet all these criteria and ensures that there is a friendly, professional Agent to answer your calls around the clock. If you want to learn more about how Property Answer can help, download our guide